Refund & Withdrawal Policy
Version 2026-09-10-paddle-2
Delivery and cancellation
The digital license is prepared after Paddle confirms successful payment. It is displayed on the order page and a confirmation is queued for your purchase email. If delivery is delayed, keep your order reference and contact support; do not purchase again. Leaving or canceling Checkout does not itself complete a purchase. A one-time license has no recurring charge to cancel. For a subscription, use Account → billing portal to stop renewals; cancellation does not itself refund an already paid period.
EU consumer withdrawal
Consumers buying at a distance generally have 14 days from conclusion of the contract to withdraw. For digital content supplied without a tangible medium, the exception requires your prior express request for immediate supply, acknowledgement of loss of the withdrawal right when supply begins, and the required contract confirmation on a durable medium. We collect this separately before Checkout and include it in your confirmation. If those legal requirements are not met, the exception does not remove your statutory withdrawal right. Mandatory rights in your country remain unaffected.
How to withdraw or complain
Contact Paddle through your purchase receipt for payment or refund requests; contact the Talos supplier below for product complaints and assistance. Include your name, purchase date, order reference and a clear statement that you withdraw or describe the defect. Never send card details. You may use: ‘To [seller name and address]: I hereby give notice that I withdraw from my contract for the supply of Talos digital license, ordered on [date], order [reference]. Consumer name and address: […]. Date: […].’ This form is optional. For a valid statutory withdrawal we reimburse payments within 14 days after notice, using the original payment method unless otherwise agreed, without an additional refund fee.
Faulty content and voluntary refunds
Your statutory rights concerning defective or non-conforming digital content are unaffected by immediate delivery, use of the key or expiry of the withdrawal period. Contact support to request an applicable remedy, including correction, price reduction or refund where the law provides it. Send complaints to the support address below with your order reference and a description of the problem; we aim to reply within 14 days of receiving them. Where a complaint is justified we refund the purchase price through Paddle to the original payment method. This voluntary practice is offered in addition to your statutory rights and does not restrict them. Partial refunds need individual review; a full refund disables only the associated purchase license.
Seller and contact
Maciej Bielecki
ul. Wiejska 36, 77-400 Nowa Święta
7671710821